1. Introduction
Victoria Rollers Hotel & Casino ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website victoriarollers.com or utilize our on-site services at our Toronto location.
2. Information We Collect
We may collect personal information that you provide to us directly, including but not limited to:
- Contact Information: Name, email address, phone number, and physical address.
- Reservation Data: Dates of stay, room preferences, and special requests.
- Financial Information: Credit card details and billing information required for reservations and on-site purchases.
- Identification Information: Government-issued ID details required for age verification (19+) and casino entry.
We also collect information automatically through cookies and similar technologies, such as your IP address, browser type, and browsing behavior on our Site.
3. How We Use Your Information
We use the collected information for various purposes, including:
- To process and manage your reservations and on-site transactions.
- To verify your identity and age for compliance with legal and regulatory requirements regarding casino access.
- To improve our services, Site functionality, and overall customer experience.
- To communicate with you regarding your stay, promotions, and updates (with your consent where required).
- To ensure the security and safety of our premises, staff, and guests.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us with payment processing, IT support, and marketing services.
- Legal and Regulatory Authorities: Law enforcement or government agencies when required by law, subpoena, or to protect our legal rights and comply with casino gaming regulations.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. You may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the information provided below.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:
Victoria Rollers Hotel & Casino
161 Bay Street, Toronto, ON M5J 2S1, Canada
Phone: +1 416 555 0177